Question 1

How to set up my TP-Link Smart Plug Switch via Kasa

Accepted Answer

Please refer to the Video first:

TP-Link smart devices can be controlled by Kasa App locally and remotely. By this means we can easily make the home smart. This article will introduce how to connect the TP-Link Smart Plug/Switch to the home network.

Note

If your Apple device is IOS 14 or above, please have the "Local Network" enabled first following the FAQ

Before we begin:

1. Please download Kasa Smart from App Store or Google Play and install it on your smartphone.

2. Connect your smartphone to your home Wi-Fi network (2.4 GHz only).

3. Plug your Smart Plug into a power socket.

Here we take HS110 for example.

Steps to configure TP-Link Smart Plug via Kasa App.

1. Open the Kasa App and login to your cloud account.

a. If you don’t have an account, please sign up with one refer to How to create a TP-Link Cloud Account on Kasa

b. Login to the Kasa App with your cloud account.

2. Add your Smart Plug on Kasa APP. Tap “+” and “Add a Device”, then click on “Smart plug” and choose an icon according to your model number.

3. Follow the instruction on the Kasa app to power on the HS110, and wait for the Wi-Fi light to blink orange and green.

If the light does not blink orange and green, please reset the HS110 as per the User Guide/Quick Installation Guide.

4. Connect your phone to the Smart Plug Wi-Fi. There is a difference between Android and iOS phone in this step.

For Android: Kasa will look for your Kasa Cam automatically, and it will take about a minute.

If you have a problem in this step, please go to Settings->Wi-Fi on your smart phone and manually connect to HS110’s Wi-Fi network (same as iOS).

Note

If the phone pops up a message “this Wi-Fi network is unsecured/unprotected, your privacy and data may be at risk”. with 2 options "Disconnect or connect anyway / keep using this Wi-Fi / stay connected”, don't worry about it, just select "connect anyway/keep using this Wi-Fi/stay connected", then continue the setup.

For iOS: You need to connect to the HS100’s Wi-Fi network manually, please go to Settings->Wi-Fi on your smart phone and connect to HS100’s Wi-Fi network (which is named as TP-LINK_Smart Plug_XXXX), and then go back to the Kasa app to continue the setup process.

Note

After connecting to the device’s Wi-Fi, it will prompt that there is No Internet Connection, don't worry about it, please return to Kasa app to continue the setup.

5. Connect the smart Plug to your home network. If you cannot find your home network in the Wi-Fi list, please click on “Join Other Network” on the bottom of the Wi-Fi list, then enter your home network SSID and password manually. After this step, your smart plug will be connected to your home network.

6. Name your smart plug.

7. Customize an icon for this Smart Plug. We can choose an icon from the list, choose from the “Albums” of our smartphone or take a photo. Then enjoy your smart plug.

8. Click the Smart Plug icon, you can see a page like below, and you can configure the advanced settings like Schedule /Timer/Away.

9. Tap to enter the interface of Device Settings, click on “Name and Icon” can edit the name and icon of the smart plug, and click on “Device Info” can view the basic information about the smart plug.

If you still failed to configure the Kasa devices, please refer to the troubleshooting guide: What should I do if I fail to configure the Kasa device?

Note

If you meet any problem during above steps, you can press the reset button to reset the smart plug/switch as per User Guide/Quick Installation Guide.

More things you may want to do.

After finishing the connection of the Smart Plug to home Wi-Fi, you may want to use the Amazon Echo or Google Home to help manage the device. For this purpose, you can refer to the FAQs below for configuration instructions:

How to control Smart Devices by Amazon Echo?

How to control Smart Devices by Google Home?

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 2

What can I do if I forget my password of TP-Link Cloud account?(tpCamera App and Kasa App)

Accepted Answer

Our tpCamera/ Kasa/Tapo/Deco/Teher and Forum ID are based on TP-Link cloud, so they are using the same account which is TP-Link Cloud account.

Note：This FAQ is suitable for all TP-Link cloud cameras such as NC450 and NC260, and also suit for kasa device such as HS100, LB200 and KC100 etc.

If you forget your password for the TP-Link Cloud account, please follow the steps below.

Method1. On the APP.

For tpCamera APP:

1. Tap “Forget” in the home page of tpCamera app.

2. Please input the registered email address (very important) of your cloud account, and tap “>” icon, then you will receive an email which will guide you to reset the password.

3. Open the email, click on “Click to Reset Password”, it will lead you to a reset password page in our TP-Link cloud website.

4. Input your new password for your cloud account and confirm password, then click “Save”, you have finished password reset steps.

Now you can login your tpCamera app with your new password.

For KASA APP:

1. Tap “Forgot Password” in the Login page of Kasa app.

2. Please input the registered email address (very important) of your cloud account, and tap “Reset Password”, then you will receive an email which will guide you to reset the password.

3. Open you email and click on “Click to Reset Password”, it will lead you to a reset password page in our TP-Link cloud website.

4. Input your new password for your cloud account and confirm, then click “Save”, you have finished password reset steps.

Now you can login your Kasa APP with your new password.

Method 2. On the TP-Link cloud website.

1. Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar, and press Enter. On the pop-up webpage, please type in your registered email address, and click OK. A request email will be sent to your mailbox.

2. Open the requested email, and then tap Click to Reset Password.

3. On the pop-up webpage, please enter and confirm your new password, then click Save. Now you can log in the router with your new password.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

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