Q: What should I do if the email shows that the link expired when I register cloud account or reset my password?

Step 1 Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email. Step 2 Make sure you are clicking on the link for the first time because it will automatically expire after you click it once. Step 3 Please refrain from repeatedly sending the email. The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues. Please make sure you click on the link from the most recent email if you've already triggered it repeatedly. If the email link still expires, please contact technical support and provide the following information so we can investigate further. 1. The last time the e-mail was sent 2. The link in the email, please right-click on the link, copy and send it to us

Question 1

Cách cập nhật Firmware của camera Tapo trong ứng dụng Tapo

Accepted Answer

Ở đây chúng tôi lấy Tapo C200 làm ví dụ.

1. Trên trang chủ, hãy nhấn vào thẻ model camera của bạn hoặc nhấn vào Camera Preview > Manage để chuyển đến trang Live View.

2. Trên trang Live View, hãy nhấn vào biểu tượng bánh răng để vào trang Camera Settings.

3. Nhấn vào model camera của bạn và bạn có thể tìm thấy Firmware Version. Và bạn có thể nhấn để kiểm tra cập nhật hoặc cập nhật firmware.

Để biết thêm chi tiết về từng tính năng và cấu hình, vui lòng vào Trung tâm Tải xuống để tải hướng dẫn sử dụng sản phẩm của bạn.

Question 2

Làm thế nào tìm phiên bản firmware version của thiết bị TP-Link

Accepted Answer

1. Mở trình duyệt web và nhập địa chỉ IP 192.168.1.1 sau đó "Enter". Với hầu hết thiết bị TP-Link, mặc định trang quản lý là "192.168.1.1". Với Swich là"192.168.0.1" và Access Points là 192.168.1.254.

2. Nhập username và password của modem. Mặc định username và password là "admin" hoặc bạn có thay đổi vui lòng nhập username mới và password mới. Với Swiches mặc định username và password là "supervisor".

3. Thông thường , trang chủ của trang quản lý bạn có thể thấy thông tin của firmware.

Router:

Ví dụ 1:

Ví dụ 2:

ADSL:

Ví dụ 1:

Ví dụ 2

Swich:

Ví dụ

Question 3

How secure are Tapo devices?

Accepted Answer

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data.

1) Secure Local & Cloud Storage

Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privacy Mode

Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments.

How to Use the Privacy Mode of My Tapo Cameras

3) Set Privacy Zone

Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

Question 4

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

Question 5

What should I do if the email shows that the link expired when I register cloud account or reset my password?

Accepted Answer

Step 1

Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email.

Step 2

Make sure you are clicking on the link for the first time because it will automatically expire after you click it once.

Step 3

Please refrain from repeatedly sending the email.

The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues.

Please make sure you click on the link from the most recent email if you've already triggered it repeatedly.

If the email link still expires, please contact technical support and provide the following information so we can investigate further.

1. The last time the e-mail was sent

2. The link in the email, please right-click on the link, copy and send it to us

Question 6

Tapo/Kasa Devices are showing offline after changing or resetting the router.

Accepted Answer

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa for Mobile App

If you can't get smart devices online to the network after changed the ISP/ router, or the router is reset, you may try the following guides:

Currently, there is no setting on Tapo/Kasa APP allowing us to switch to a different wireless network directly, but you can achieve this goal using the following two methods instead:

1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one. Then the device should be able to connect to the new router automatically.

2. If you can’t change the wireless settings, you can also reset and reconfigure the smart device again with the new Wi-Fi.

Please refer to the QIG to reset your smart device. (Both soft reset and hard reset are OK.)

For reconfiguration, here are some articles for your reference.

For Tapo:

For camera: How to set up the Tapo camera | TP-Link

For smart bulb: How to set up Tapo smart bulb | TP-Link

For smart plug: How to set up Tapo smart plug | TP-Link

For hub: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link

For Kasa:

For camera: How Do I Setup my Kasa Cam? | TP-Link

For plug: How to set up my TP-Link Smart Plug Switch via Kasa

If you need further assistance, contact TP-Link Customer Support here.

Question 7

How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app

Accepted Answer

With the Notification feature configured on the Tapo app, you can decide whether to receive notifications on your phone. Here is the detailed instruction to configure the Notification feature on the Tapo app.

Part 1. Notification Settings for all smart devices

On the Tapo app>>Me>>Notifications page, you are able to change the Notification Settings.

1) You can tap System Notifications to toggle On/Off the Device Sharing, Firmware Update, and New Device Found options to decide whether to receive these notifications on your phone.

2) You can toggle On/Off the Promotions to decide whether to receive exclusive offers, VIP giveaways, and new product notifications.

3) If you enable the Device and go to the Management page, you can turn On/Off the switch beside the smart device to decide whether to receive notifications about it.

4) Tap the Do Not Disturb feature and when it is enabled, you won't receive notifications during the scheduled time on your phone. Tap Exceptions>>Add Devices to add devices if you want to receive notifications from them during Do Not Disturb.

Note: Notifications like water leaks or doorbell thefts still work during the scheduled time.

Part 2. Notification Settings for Tapo & Kasa Cameras

If you want to receive push notifications on your phone when the Tapo & Kasa Cameras detect events, please refer to the following steps to set up the Notification feature on the Tapo app.

Here we take Tapo C200 as an example.

Step 1. On the Tapo app>>Me>>Notifications page, go to Device Notifications>>Management to ensure the switch is enabled for your camera.

Turn off the Do Not Disturb feature or add your camera to the Exceptions page.

Step 2. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

Step 3. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

Step 4. Click on Notifications on the Device Settings page.

Step 5. Enable Activity Notifications and Rich Notifications as per your desire.

Tap Activity Type to select the detection types for which you want to receive push notifications.

Note: Currently, some Camera models do not have the Activity Type feature, and you will receive all types of notifications when the camera detects events.

Set the time to receive the push notifications.

If you select Custom Time, you can customize the time period to receive the push notifications as per your desire.

If you have enabled the Notifications feature on the Tapo app but can’t receive push notifications on your phone, please refer to the link below to troubleshoot.

Why can’t I receive notifications after turning on Notifications?

Question 8

How to turn on Precise Location for the Tapo App

Accepted Answer

Geofencing is a location-based service that triggers a pre-defined action when you enter or exit a specific place. Your exact location is needed to improve the Geofencing performance. If the location cannot be located or is not accurate, you can enable the Precise Location function. Take the Tapo App as an example, and here’s how.

For iOS (iOS 16 and iPadOS 16 or later)

Enable Precise Location and you can apply your exact location to the Geofencing feature.

1. Go to “Settings > Privacy & Security > Location Services”.

2. Scroll through the list to select Tapo. Then enable the Precise Location function.

If Location Services is grayed out and cannot be turned on, please check if you have disallowed changes of location services.

1. Go to “Settings > Screen Time > Content & Privacy Restrictions > Location Services”. Please select Allow Changes. Then tap back to save your settings.

2. Tap Location Services again. Select Tapo, and allow Always location permission, then turn Precise Location on to get accurate location.

For Android (Android 14 or later):

Enable Get location info and you can apply your exact location to the Geofencing feature.

1. Go to “Settings > Apps > Permissions”.

2. Tap Apps to scroll through the list or just search the app name to select Tapo.

3.1 Select Tapo and go to “Privacy > Get location info”. Then choose to allow Tapo to get your exact location.

3.2 Or you can tap Permissions and go to “Privacy > Get location info”. Then Choose Tapo from the list of apps and allow it to get your exact location.

Question 9

How to Add A Group for Your Tapo Devices

Accepted Answer

Feature Description

A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device.

You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature.

If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged.

Groups will exist in a new "GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch.

What kinds of Devices can I add to a group?

All smart bulbs, smart light strips, smart plugs, and smart switches

How Can I Add a Group?

1. From the Home screen, tap on the “+” icon in the top right corner. Then select "Add Group".

2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE.

How Can I Delete a Group?

Two ways you can delete a group.

Method 1:

From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol.

Method 2:

1. Tap the gear icon on the Status Page to enter the “Group Settings” page.

2. Tap “REMOVE GROUP” to remove your group.

Question 10

How to Use the Room Feature in the Tapo App

Accepted Answer

You can create different rooms and add your smart devices into the certain rooms for easy management in the Tapo app.

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

2. Tap “Add Rooms” to create a new room for your devices.

3. Select or enter a name for the room and tap “Save”.

4. Choose the devices you want to add to this room. Tap “Add to This Room” to finish.

5. Return to the home page and you’ll see the new room listed in the menu, along with your devices inside it.

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How to Set Up Your Tapo Smart Water Leak Sensor: Tapo T300

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