Why are my TP-Link Smart Devices Not Working with Google Home?

TL13E, TL61-10, TL61-5, TL62-5, TL63-5, Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C210, Tapo C210P2, Tapo C310, Tapo C320WS, Tapo C325WB, Tapo H100, Tapo L510B, Tapo L510B(2-pack), Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L531E, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P105, Tapo P110, Tapo P115

10-30-2019 114,862

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

Note: This Article is for a TP-Link smart device that is connected through the Tapo or Kasa app. For Matter devices, please visit this FAQ

Case 1: Received error “No compatible devices”, or some devices do not populate in the Google Home App

Verify whether the devices are available in your Tapo/Kasa app. If not, please re-link them to Tapo/Kasa app.
Speak the voice command “Sync my devices” to resynchronize the devices to Google Home.
Reset your devices and re-link them to the Tapo/Kasa app. Then re-link the devices to Google.

How to reset a Smart Camera: Kasa | Tapo

How to reset a Smart Bulb: Kasa | Tapo

How to reset a Smart Plug: Kasa | Tapo

If your devices still can’t be added to Google Home, please note the time of your last attempt to sync devices and contact TP-Link technical Support

Case 2: Device is not responding via Google Home App or voice commands

Verify whether the device is responding to the Tapo/Kasa app:

Turn off Wi-Fi and turn on mobile data and try to toggle the device on/off on the Tapo/Kasa app, then check whether the device responds to your input.

Check the signal strength of the TP-Link smart device. Please follow the steps of part 1 in this link.
Then follow the steps of part 3 in this link to improve network connectivity if the smart device’s signal is weak.
Or contact TP-Link technical support if the smart device’s signal is fine, and note the Time of the most recent attempt to manage the device with Google Home.

Case 3: Received error, “Oops! Something went wrong with the camera stream” when watching the live stream of the Kasa/Tapo camera on Google Nest/Chromecast

Check whether the live stream loads properly on the Tapo/Kasa app when using mobile data only.
Please place your Google Nest/Chromecast closer to your router to receive better network connection if live video stream functions fine in the Kasa/Tapo app.
Please refer to What should I do if I can't view the Tapo&Kasa camera? If you are unable to stream the live video on the Tapo/Kasa app.
Contact TP-Link technical support and note the specific time of the most recent failure to stream the video on Google Nest/Chromecast.