What should I do if the time of my Tapo Smart Door Lock Fails to Sync (Tapo DL110)?

Tapo DL110

07-29-2024 1,639

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

If you haven't synchronized the lock's system time after reinstalling the battery, please follow these steps:

1. Ensure that your phone has internet access. The Tapo app requires internet access to retrieve the correct time.

2. If network instability is preventing synchronization, please try again when the network is stable.