Common Questions About Emergency Codes for your Tapo Smart Door Lock (Tapo DL110)
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Q1: What is a Tapo Smart Door Lock emergency code?
A: In case of emergencies or when other unlocking methods are unavailable, you can use an emergency code. This code can be generated remotely through the Tapo app and is valid for one-time use within a specific time frame. The app will provide information about the validity period of the code once it is generated.
Q2: How many emergency codes can I generate?
A: You can generate up to 16 emergency codes every 4 hours. If you reach this limit, you'll need to wait until the next 4-hour cycle starts to generate more.
Q3: Are there any security risks involved with emergency codes?
A: Rest assured that Tapo has implemented robust security measures to enhance the safety of your emergency codes. Only you are allowed to generate an emergency code within the Tapo app. Please keep the code secure and do not share it with untrusted individuals.
Q4: Why am I unable to unlock the door using the emergency code?
A: If your lock's system time is incorrect, it might make the emergency code invalid. If your lock isn't connected to a Wi-Fi network and depends solely on Bluetooth, taking out the battery might cause the system time to be wrong. You'll need to reconnect your phone (which has internet access) to your lock using Bluetooth. This will synchronize the lock's time.
