Tapo or Kasa Devices Showing Offline After Changing or Resetting the Router

TC40GW, TC53, TC55, TC72, TL13E, TL61-5, Tapo C100, Tapo C101, Tapo C110, Tapo C111, Tapo C120, Tapo C125, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C210, Tapo C211, Tapo C212, Tapo C220, Tapo C222, Tapo C225, Tapo C310, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C410, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C500, Tapo C501GW, Tapo C720, Tapo D130, Tapo H100, Tapo H110, Tapo H200, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L531E, Tapo L535B, Tapo L535E, Tapo L536E, Tapo L610, Tapo L630, Tapo L900-5, Tapo P100, Tapo P105, Tapo P110, Tapo P115, Tapo P125, Tapo P300, Tapo S200B, Tapo S200D, Tapo S210, Tapo S220, Tapo S500, Tapo S505, Tapo T100, Tapo T110, Tapo T300, Tapo T310, Tapo T315

04-23-2024 31,765

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

*Note: All Tapo/Kasa devices require and only work with the Tapo/Kasa Apps

If you have a Kasa Smart device that reports a status of “Offline” after making changes to your network settings, changing your ISP or router, or resetting your router, please try the troubleshooting steps below.

Note: Currently, there is no specific setting in the Tapo or Kasa app that accommodates switching the smart device(s) from one network to another; however, you can still achieve this using the following two methods instead.

Step 1. Apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router, just as it was configured on the old one. Then, the device(s) should be able to connect to the new router automatically.

Step 2. If you are unable to change the router’s wireless settings, you can also reset and reconfigure the smart device with the new Wi-Fi network.

Please refer to the Quick Installation Guide for steps on how to reset your smart device. (Both soft reset and hard reset can be used in this case.)

For assistance with smart device reconfiguration, please see the available resources below.

For Tapo:

For Smart Cameras: How to set up the Tapo camera | TP-Link

For Smart Bulbs: How to set up Tapo smart bulb | TP-Link

For Smart Plugs: How to set up Tapo smart plug | TP-Link

For Smart Hubs: How to Set Up Your Tapo Smart Hub and Connect Hub to Your Router Wirelessly (Tapo H200) | TP-Link

For Kasa:

For Smart Cameras: How Do I Setup my Kasa Cam? | TP-Link

For Smart Plugs: How to set up my TP-Link Smart Plug Switch via Kasa

If you need further assistance, please contact TP-Link Customer Support here.