What Should I do if My Tapo Camera’s Image is Discolored?

TC40, TC41, TC53, TC55, TC60, TC65, TC70, TC71, TC72, TC73, TC82, TC82 KIT, TC85, TC85 KIT, Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C110P4, Tapo C111, Tapo C120, Tapo C125, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C210, Tapo C210P2, Tapo C211, Tapo C212, Tapo C220, Tapo C225, Tapo C310, Tapo C310P2, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C402 KIT, Tapo C410, Tapo C410 KIT, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C420S4, Tapo C425, Tapo C425 KIT, Tapo C500, Tapo C510W, Tapo C520WS, Tapo C720

04-23-2024 32,582

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

If your Tapo Camera shows any abnormal coloration in its image, such as purple, green, or pink hues, please follow the steps below to troubleshoot and address the discoloration.

1. For Android devices, launch the Tapo App, and turn on the Compatible Mode under Device Settings → Advanced Settings → Display Settings → Compatible Mode.

2. Switch the Day/Night mode manually while watching the Live View, or while physically near the camera, and listen to hear whether there is a click sound. This helps to check if the IR-Cut is working properly.

3. Try to adjust the camera angle or position to avoid direct sunlight or other direct light sources. This can help determine whether the color abnormalities are specific to certain lighting conditions or environments.

4. If the image appears too bright or white at night, it may be caused by overexposure. For example, if there are large reflective objects such as tiles and glass in the scene, they will reflect the camera's IR light, causing overexposure. You can try adjusting the camera angle or position to avoid these reflective objects or surfaces.

5. Try to reboot and reset the camera.

If the issue is still the same, please contact TP-Link technical support for further assistance.