How can I conduct 3DS Authentication when Subscribing to Tapo Care

TC40, TC41, TC53, TC55, TC60, TC65, TC70, TC71, TC72, TC73, TC82, TC82 KIT, TC85, Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C110P4, Tapo C111, Tapo C120, Tapo C125, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C210, Tapo C210P2, Tapo C211, Tapo C212, Tapo C220, Tapo C222, Tapo C225, Tapo C310, Tapo C310P2, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C410, Tapo C410 KIT, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C420S4, Tapo C425, Tapo C500, Tapo C510W, Tapo C520WS, Tapo C720

12-01-2023 24,828

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

What is 3DS authentication?

3D Secure (3DS) authentication is a security protocol designed to secure online payments. It enhances the security of online transactions and prevents fraudulent activities. Depending on the policies of your issuing bank or payment provider, you may be required to use 3DS authentication.

During the 3DS authentication process, you will be prompted to provide supplementary verification details, such as a password, SMS verification code, or fingerprint scan. These details are cross-referenced with your banking information to verify your identity and the legitimacy of the transaction.

How do I allow 3DS authentication if my subscription purchase for Tapo Care fails?

1. Please log in your account on the Tapo Care website.

2. Click the icon next to the “Subscription Renewal Failed”

3. when the pop up appears click on “Verify Now”.

4. follow the instructions provided to complete the authentication process.