How to Troubleshoot Charging Issues on a Tapo Robot Vacuum

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

11-03-2022 24,421

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

If your Tapo Robot Vacuum is having trouble charging, please refer to the steps below.

1. Remove the Tapo Robot Vacuum from the Dock and check whether the Dock’s indicator light is on. Make sure both ends of the Dock’s power adapter are securely plugged in.

2. In the event of poor contact between the charging points of the Dock and your Tapo Robot Vacuum, please clean the spring contacts on the Dock, and the charging contacts on the Tapo Robot Vacuum using a small, dry-cleaning tool such as a cotton swab.

3. Make sure the power switch on the left side of the Tapo Robot Vacuum is toggled to the "ON" position.