What If My Tapo Robot Vacuum Is Reporting Water Pump Errors?

Tapo RV10, Tapo RV10 Plus, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV30, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C Mop, Tapo RVA102, Tapo RVA103

10-13-2022 52,390

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

In the event that your Tapo Robot Vacuum’s Water Pump is reporting errors, we suggest taking the following steps to troubleshoot and potentially resolve the issue.

Note: The Tapo RV10 Plus is being used in this case for demonstration purposes.

1. Remove the dustbin and water tank.

2. Clean the water tank.

Using a clean, dry cloth, wipe the metal contacts on both the water tank and your Tapo Robot Vacuum before re-installing the dustbin and water tank. Wet or dirty contacts may cause water pump errors.

3. After cleaning the contacts, restart your Tapo Robot Vacuum.

If the problem persists, please Contact Support.