What If the Wheel(s) of My Robot Vacuum Reports Errors?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

10-13-2022 26,504

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

If you receive an error from your Tapo app regarding the wheel(s) of your Tapo Robot Vacuum, you can try the following troubleshooting steps:

1. Turn over the Robot Vacuum and inspect the wheels. If dirt or debris are found to be obstructing the wheel(s), clean any visible obstructions, then gently shake the wheels to ensure they flexibly spring back to their intended position. This will help verify the wheels are moving as intended and should no longer be obstructed.

2. Restart the Robot Vacuum.

If the error persists after completing these steps, please Contact Support.