What Should I Do If I Receive a Battery Error For My Tapo Robot Vacuum?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

10-13-2022 24,892

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

If Your Tapo Robot Vacuum or your Tapo app prompts a Battery Error, please try the following troubleshooting steps:

1. Restart your Tapo Robot Vacuum.

2. The battery temperature may be too high or too low. If this is the case, please wait until the battery temperature returns to its normal operating temperature range: 0℃- 40℃ (32℉- 104℉).

If the problem still persists, please Contact Support