What Should I do if the Main Brush on My Robot Vacuum is Stuck?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

10-13-2022 57,523

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.

The main brush of your Tapo Robot Vacuum is the primary cleaning apparatus of the device.

If the main brush gets stuck, please try the following troubleshooting steps:

Please turn the Robot Vacuum over and inspect for large debris, entanglements, or large objects in the main brush.
If any of these objects are present, please remove the main brush and clean it using the steps below:

1. Turn the Robot Vacuum over, then unlatch and remove the main brush cover.

1. Remove the brush and its end cap.

1. Remove any stuck objects using the cleaning brush.

3. Clean the connection points between the main brush and the Robot Vacuum.

4. Re-install the cap and main brush, pressing firmly on the main brush cover to lock it in place.

If the issue persists, please Contact Support.