Cannot make TP-Link smart devices work with Google Home

TC40, TC40GW, TC41, TC53, TC55, TC60, TC65, TC70, TC71, TC72, TC73, TC82, TC82 KIT, TC85, TC85 KIT, TCB82, TD21, TD25, TDB21, TL13E, TL31, TL33, TL61-10, TL61-5, TL62-5, TL63-5, Tapo A100, Tapo A200, Tapo A201, Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C110P4, Tapo C111, Tapo C120, Tapo C125, Tapo C200, Tapo C200C, Tapo C200P2, Tapo C201, Tapo C202, Tapo C206, Tapo C210, Tapo C210P2, Tapo C211, Tapo C212, Tapo C216, Tapo C21A, Tapo C220, Tapo C222, Tapo C225, Tapo C230, Tapo C260, Tapo C310, Tapo C310P2, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C402, Tapo C402 KIT, Tapo C403, Tapo C403 KIT, Tapo C410, Tapo C410 KIT, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C420S4, Tapo C425, Tapo C425 KIT, Tapo C460 KIT, Tapo C500, Tapo C501GW, Tapo C510W, Tapo C51A, Tapo C520WS, Tapo C52A, Tapo C530WS, Tapo C720, Tapo D130, Tapo D210, Tapo D230S1, Tapo D235, Tapo DL110, Tapo H100, Tapo H110, Tapo H200, Tapo H500, Tapo L430C, Tapo L510B, Tapo L510B(2-pack), Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530BA, Tapo L530E, Tapo L530EA, Tapo L531E, Tapo L535B, Tapo L535E, Tapo L536E, Tapo L550, Tapo L610, Tapo L630, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P100M, Tapo P105, Tapo P110, Tapo P110M, Tapo P115, Tapo P115M, Tapo P125, Tapo P125M, Tapo P135 KIT, Tapo P210M, Tapo P300, Tapo P304M, Tapo P306, Tapo P316M, Tapo P400M, Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA105, Tapo RVA200, Tapo RVA202, Tapo RVA300, Tapo RVA301, Tapo RVA400, Tapo S112, Tapo S200B, Tapo S200D, Tapo S210, Tapo S220, Tapo S500, Tapo S500D, Tapo S505, Tapo S505D, Tapo S515, Tapo T100, Tapo T110, Tapo T30 KIT, Tapo T300, Tapo T31 KIT, Tapo T310, Tapo T315

10-30-2019 134,386

Son güncellemeler, bu SSS'de tartışılan özellik(ler)e erişimi genişletmiş olabilir. Ürününüzün destek sayfasını ziyaret edin, cihazınız için doğru donanım sürümünü seçin ve ürününüze eklenen en son geliştirmeler için Veri Sayfası veya ürün yazılımı bölümünü kontrol edin.

Note: This troubleshooting FAQ is for the device that connected through Tapo/Kasa APP.. For matter devices, please kindly check this FAQ

Case1. Get error “No compatible devices” or some device do not show up on Google Home APP

Check if the devices are available on Tapo/Kasa app. If no, please re-link them to Tapo/Kasa app.
Speak the voice command “Sync my devices” to resynchronize the devices to google home.
Reset your devices and re-link them to Tapo/Kasa app. Then re-link the devices to google.

How to reset Camera: Kasa | Tapo

How to reset Bulb: Kasa | Tapo

How to reset Plug: Kasa | Tapo

If your devices still can’t be added to google home, please record the time of your last attempt to sync devices and contact TP-Link technical

Case2. Device is not responding to Google home APP or voice command

Check if the device able to response to the Tapo/Kasa app:

Turn off Wi-Fi and turn on mobile data, and try to turn on or off the device on the Tapo/Kasa app. Please check if the device respond to your actions.

Check the signal strength of the TP-Link smart device if the device has no response to the kasa/tapo app either. Please follow steps of part 1 in the link.
Then follow the steps of part3 in the link to improve the network connection if the smart device’s signal is weak.
Or contact TP-Link technical support if the smart device’s signal is fine, and record the Time of last attempt to manage the device with Google Home.

Case3. Get an error “Oops! Something went wrong with the camera stream” when watch live stream of the kasa/tapo camera on Google Nest/Chromecast

Check if the live stream can be load properly on the Tapo/Kasa app when use mobile data only.
Please place your Google Nest/Chromecast closer to your router to get better network connection if live video streams well on kasa/tapo APP.
Please refer to What should I do if I can't view the Tapo&Kasa camera? If you are unable to stream the live video on the Tapo/Kasa app.
Contact TP-Link technical support and record the specific time of the last failure to stream the video on Google Nest/Chromecast.