What can I do if the Smart Action/Automation doesn’t take effect as expected?

TC40GW, TC53, TC55, TC72, TC73, TL13E, TL61-10, TL61-5, TL62-5, TL63-5, Tapo C110P2, Tapo C120, Tapo C210P2, Tapo C220, Tapo C225, Tapo C310, Tapo C320WS, Tapo C325WB, Tapo C400S2, Tapo C420, Tapo C420S1, Tapo C420S2, Tapo C500, Tapo C501GW, Tapo C720, Tapo D230S1, Tapo H100, Tapo H110, Tapo H200, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L531E, Tapo L610, Tapo L630, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P100 (2-pack), Tapo P100 (4-pack), Tapo P105, Tapo P110, Tapo P115, Tapo P125, Tapo P300, Tapo S200B, Tapo S200D, Tapo S210, Tapo S220, Tapo T100, Tapo T110, Tapo T310

05-22-2024 11,798

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Smart Action, a feature facilitates automation and shortcuts between TP-Link Tapo/Kasa smart devices. Occansional issues like automation/shortcut failure or delays may occur due to network connectivity or configuration settings. To help with these issues effectively, we have outlined corresponding troubleshooting steps below.

Please refer to the troubleshooting steps in the two cases based on your real situation.

Case 1 The Smart Action/Automation doesn’t take effect at all.

1. Please ensure you enabled the Automation in the Tapo/Kasa App.

2. Please ensure you can control your devices stably with your phone connected to the cellular network.

3. Please ensure the time is within the effective time of the Automation.

If you set Time as a Trigger:

Please refer to the following instructions to re-sync time zone.

Launch the Tapo/Kasa App -> Tap Me -> Tap Tapo Lab in Tapo/Tap Settings in Kasa -> Tap Location and Time to re-sync the Location and Time Zone

If you set Geofencing as a trigger:

Please refer to the instructions to troubleshoot.

a. Turn on Precise Location and allow always location permission for Kasa/Tapo App: https://www.tp-link.com/en/support/faq/3576/

b. Ensure mobile devices can receive good GPS signals. It’s better go to outdoors with a clear view of the sky.

c. Turn off the power-saving mode on your mobile device. If your mobile device is power-saving, apps using GPS signals may not provide data in real time.

d. If Tapo/Kasa App has been added to the Sleeping Apps list on your smartphone, remove it.

If you use Tapo T310 or T310 as the trigger device, refers to this article: Smart Action: T310/T315 Temperature or Humidity Automation Doesn't Take Effect

Case 2 The Smart Action/Automation takes effect intermittently or with a delay.

Please ensure your devices are online stably and you are able to control them fluently without apparent latency.
Make sure the smart device receives a strong signal. Relocate the smart device closer to the network source if the signal is weak. How to check the signal strength of Tapo/Kasa device?

For Tapo H100/H200: Tap the device in the App -> Tap the gear icon on the top right corner -> Network Connection -> Tap the signal icon to check the Signal Strength value (RSSI rate)
For other devices: Tap the device in the App -> Tap the gear icon on the top right corner -> Tap Device Info -> Tap the signal icon to check the Signal Strength value (RSSI rate).

Strong: more than -50 dBm

Good to Average: among -70 dBm to-50 dBm

Poor: less than -70 dBm

Note: the signal is too weak when it is less than -70dBm, and it is likely to cause disconnection problem.

If the issue persists even though the signal strength is good, please try to change router 2.4GHz WiFi channel to 1, 6, or 11 and fix the channel width as 20MHz.

If you are interested in additional information and details about Local Smart Action/Automation, please tap here.