What Should I do if the Side Brush of My Robot Vacuum Reports Errors?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

10-13-2022 32,906

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

The side brush of the Robot Vacuum is a three-prong-shaped accessory. Its main function is to clean up the garbage at the corners and the roots of obstacles and gather the garbage to the main brush to better clean.

If the side brush of your Robot Vacuum reports errors, please try the following troubleshooting steps:

1. Check if there are foreign matters entangled in the side brush. You may turn the Robot Vacuum over to check.

2. If there are foreign matters entangled in the side brush, please pull firmly to remove them. Wipe with a damp cloth if needed.

3. Re-install the side brush and press it tightly to ensure it is installed in place. Restart the Robot Vacuum and see if the issue is resolved.

If the issue persists, please Contact Support