FAQ's
Cannot find Kasa device in Tapo App
03-22-2023
88,412
Cannot find device model when adding a new Kasa device
- Make sure you choose the Kasa brand.
- Try searching for your Kasa device by typing in its model.
Cannot find existing Kasa devices when linking Kasa with Tapo
- Verify if the Kasa account in use is the same as Tapo’s. Kasa devices won't be synced to the Tapo App if they're bound with different TP-Link ID.