Q: What should I do if the email shows that the link expired when I register cloud account or reset my password?

Step 1 Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email. Step 2 Make sure you are clicking on the link for the first time because it will automatically expire after you click it once. Step 3 Please refrain from repeatedly sending the email. The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues. Please make sure you click on the link from the most recent email if you've already triggered it repeatedly. If the email link still expires, please contact technical support and provide the following information so we can investigate further. 1. The last time the e-mail was sent 2. The link in the email, please right-click on the link, copy and send it to us

Question 1

What should I do if the email shows that the link expired when I register cloud account or reset my password?

Accepted Answer

Step 1

Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email.

Step 2

Make sure you are clicking on the link for the first time because it will automatically expire after you click it once.

Step 3

Please refrain from repeatedly sending the email.

The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues.

Please make sure you click on the link from the most recent email if you've already triggered it repeatedly.

If the email link still expires, please contact technical support and provide the following information so we can investigate further.

1. The last time the e-mail was sent

2. The link in the email, please right-click on the link, copy and send it to us

Question 2

How to edit carpet settings of Tapo Robot Vacuum

Accepted Answer

Add carpet areas to the map and customize cleaning preferences for the carpet areas. You can set your robot vacuum to avoid, move over, or clean the carpets.

1. Go to the home page of the robot vacuum. Tap the Map icon on the top right.

2. Select the map you want to edit. Tap Edit Map.

3. Tap Carpet to go to the carpet settings page. You can add/edit carpets or manage the carpet preferences.

4. Add/Edit the carpet areas.

· Tap Rectangle Carpet to add a carpet to your map. Adjust the size and move it to the position you want.

· Tap Room Carpet and choose the rooms where you want to lay the carpet.

5. Manage the carpet preferences.

a. Tap Carpet Preferences after adding carpets.

b. Tap a carpet area and customize the cleaning preferences.

· No Cleaning

The robot vacuum will avoid carpets. If unavoidable, it will cross carpets quickly.

· Vacuum Only

The robot will vacuum carpets but not mop. With the mopping attachment, it will avoid carpets or cross them quickly if unavoidable.

· Vacuum & Mop

The robot vacuum will vacuum and mop carpets.

· Carpet Boost (Apply to all carpet areas)

When enabled, it automatically increases the suction power by one level during carpet cleaning for a more thorough cleaning.

Note: It won’t increase further if already at maximum suction.

Question 3

How to replace the main brush cover for robot vacuum

Accepted Answer

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

Note: If you have installed the mopping attachment, uninstall it from the robot vacuum first.

2. Replace with a new main brush cover. Press on the main brush cover to lock it in place.

Question 4

How to Add A Group for Your Tapo Devices

Accepted Answer

Feature Description

A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device.

You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature.

If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged.

Groups will exist in a new "GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch.

What kinds of Devices can I add to a group?

All smart bulbs, smart light strips, smart plugs, and smart switches

How Can I Add a Group?

1. From the Home screen, tap on the “+” icon in the top right corner. Then select "Add Group".

2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE.

How Can I Delete a Group?

Two ways you can delete a group.

Method 1:

From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol.

Method 2:

1. Tap the gear icon on the Status Page to enter the “Group Settings” page.

2. Tap “REMOVE GROUP” to remove your group.

Question 5

How to Use the Room Feature in the Tapo App

Accepted Answer

You can create different rooms and add your smart devices into the certain rooms for easy management in the Tapo app.

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

2. Tap “Add Rooms” to create a new room for your devices.

3. Select or enter a name for the room and tap “Save”.

4. Choose the devices you want to add to this room. Tap “Add to This Room” to finish.

5. Return to the home page and you’ll see the new room listed in the menu, along with your devices inside it.

Question 6

How to Troubleshoot A Charging Failure on My Robot Vacuum

Accepted Answer

1. Please remove the robot vacuum and check whether the indicator light of the dock is on, and make sure that both ends of the power adapter of the dock is plugged in.
2. Poor contact. Please clean up the spring contacts on the dock and the charging contacts on the robot vacuum.
3. Check if the power switch on the left side of the robot vacuum is toggled to "ON".

Question 7

My Robot Vacuum Makes Abnormal Noise During Cleaning

Accepted Answer

There may be foreign matter entangled in the main brush, side brush, or wheels. Please clean up after the shutdown.

Question 8

How to fill the water tank for the Robot Vacuum

Accepted Answer