Answers to All Your Questions on Tapo Battery Camera
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
This article compiles a comprehensive list of frequently asked questions about the TP-Link Tapo Battery Camera. The following information will assist in addressing your inquiries.
Battery Related
What is the Wake-up Sensitivity of my battery camera/doorbell?
How do I extend the battery life of my Tapo Camera/Doorbell?
Installation
How to prevent water ingress into Tapo Wire-free cameras such as Tapo C420, C400, etc.
Why do I need to give local access permission to TP-Link apps in IOS 14?
How to Protect Your Camera From being Stolen
How to check and improve the network connection stability of smart devices
What can I do if I can’t find my Tapo camera on Tapo APP?
What should I do if I cannot control my Tapo smart devices on the Tapo app?
What should I do if my Tapo smart camera keeps losing connection or going Offline?
How can I find the IP address of my Tapo camera
How to find the hardware and firmware version of my TP-Link device
Live View
What can I do if the video image is upside down on my Tapo&Kasa camera
What should I do if I can't view the Tapo camera?
Why can't I view the live stream of the Tapo camera continuously?
How to avoid noise when monitoring the sound from Tapo camera
Detection
How to use the Detection function of the Tapo cameras
Detection Is Not Working On TP-Link Camera
How to reduce motion detections from rain, snow or insects, etc
Recordings
How can I view continuous recordings of Tapo cameras on the Tapo app?
Where can I find detection recordings of Tapo cameras on the Tapo app?
How to save and download videos from Tapo camera
How to Install an SD card for my Tapo camera
General Information about using MicroSD Cards with TP-Link’s Kasa or Tapo Cameras?
How to Verify Fake Micro SD Cards
What should I do if the SD card doesn’t work properly on my camera?
How can I view the video recordings of camera from the SD card on a computer?
Notification
How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app
Why can’t I receive notifications after turning on Notifications?
How to configure the Alarm feature for the Tapo Cameras on the Tapo app
How to Troubleshoot Android Delayed Notifications on Kasa /Tapo APP
What can I do if I cannot receive my doorbell ringcall notifications?
Tapo Care
General Questions about Tapo Care
Information related to the Tapo Care free trial
How can I subscribe to a Tapo Care Plan?
How to add new cameras to my Tapo Care plan
How can I conduct 3DS authentication when purchasing Tapo Care
How can I get the invoice for my Tapo Care subscription?
How to upgrade or downgrade my Tapo Care subscription
Tapo Care Cancellation and Refund
What Is the Subscription Pricing of the Tapo Care Plan?
Third-Party Services
How to make my Tapo device work with Amazon Alexa
How to control my Tapo camera via Amazon Alexa with voice commands
How to control Tapo camera by Google Home with voice commands
How to use the Alexa Announcement feature of the Tapo Camera
How to make my Tapo devices work with IFTTT
How to Use Siri to Control Your Tapo Smart Devices
What should I do if I cannot make Tapo smart devices work with Alexa or Google Home
APP Features
Getting to know your Tapo Camera App
How can I change the device name, device icon and location in Tapo app for my smart devices?
How to create Smart Action (automation or a shortcut) of my Tapo devices
How to edit Home and Away Mode for Tapo Cameras on the Tapo app
How to update the firmware of the Tapo devices on the Tapo App
What to do if firmware update of my Tapo smart devices failed?
How to share my Tapo Smart Devices with family
How to use Widgets to control your Tapo Devices and Tapo Shortcuts
How to use the Privacy Mode of my Tapo cameras
How to Use the Room Feature in the Tapo App
What're the automation and shortcut of my Tapo device?
What can I do if the Tapo app is not working properly?
Account Related
Why does TP-Link require my email address?
What is TP-Link ID and how to create a TP-Link ID?
How to Create An Account in Tapo App
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
How to unbind the account (TP-Link ID) with Tapo smart devices in the Tapo app
How to re-register the Tapo camera to another account (TP-Link ID)
What can I do if I forget my password of the cloud account
