Question 1

How to create 3D Map in the Tapo App for Pad

Accepted Answer

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family.

Step1: Download the 3D Floor Plan

1. Open the Home page of your Tapo APP

2. Click on the cube icon (3D vivid view) in the top right corner

3. Download the Plan

Display the Home icon, cube icon, and download button position in the Tapo app.

Step2: Choose the way to generate the map

Method1: Draw Manually

Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.)

Display the draw manually button and map by robot vacuum button position in the Tapo app.

Step3: Generate the Map

Method1: Draw Manually

1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home.

2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want.

Display the Floor plan button in the Tapo APP; we can customize the room and door settings on the left side of this page.

Display the furniture button in the Tapo APP; we can add more furniture on the left side of this page.

Display the devices button in the Tapo APP; we can add smart home devices on the left side of this page.

3. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

Display the whole 3D map that you created.

Method2: Map by Robot Vacuum

1. Choose a robot vacuum.

2. Choose a Map from the robot vacuum and the floor plan will be generated automatically.

Display the map of the robot vacuum and a generate floor plan button that you can click.

Display the map of the house, which is the same as the map on the robot vacuum you chose before.

3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want.

4. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

How to add the 2nd or more floors

Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

Display the location of the floor button and add button to add more floors.

Display the location of 3 ways to create a new floor map by robot vacuum, draw manually or duplicate floor.

Question 2

How to use the Home feature and Room feature in the Tapo App

Accepted Answer

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management.

For Home Feature:

1: Open the Tapo app and tap the “My Home” icon. Select “Home Settings” from the menu.

Display the location of the home settings icon.

2. Tap the “+” icon to create a new home.

Display the location of the add button.

3. Create a name for the home and tap “Save”.

Display the name position of the home.

4. Add rooms directly or add them later.

Display a pop-up window where we can choose to add rooms now or add them later.

For Room Feature:

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

Display the position of the room settings.

2. Tap “Add Rooms” to create a new room for your devices.

Display the add rooms button position.

3. Select or enter a name for the room and tap “Save”.

Display the name position of the room.

4. Choose the devices you want to add to this room and tap “Add to This Room” to complete the process.

Display the devices that we can add to the room.

5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

Display the devices and rooms that we have set up on the home page of the Tapo APP.

Question 3

How secure are Tapo devices?

Accepted Answer

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data.

1) Secure Local & Cloud Storage

Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privacy Mode

Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments.

How to Use the Privacy Mode of My Tapo Cameras

3) Set Privacy Zone

Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

Question 4

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

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