How secure are Tapo devices?

Our Global Certifications Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management. Data Encryption Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering. Account Security To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access. Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App Comprehensive Data Defense Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches. Secure Cameras, Private Life Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data. 1) Secure Local & Cloud Storage Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots. What Type of MicroSD Card Does Tapo Camera Support? General Questions about Tapo Care 2) Privacy Mode Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments. How to Use the Privacy Mode of My Tapo Cameras 3) Set Privacy Zone Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

How to get the log of Tapo app

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log. If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera Note: Make sure you download the latest version of the app from Google Play or the App Store. Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center . Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example. Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support , then select Email Support . Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs , then tap Submit . Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

How to Add A Group for Your Tapo Devices

Feature Description A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device. You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature. If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged. Groups will exist in a new " GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch. What kinds of Devices can I add to a group? All smart bulbs, smart light strips, smart plugs, and smart switches How Can I Add a Group? 1. From the Home screen, tap on the “+” icon in the top right corner. Then select " Add Group ". 2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE . How Can I Delete a Group? Two ways you can delete a group. Method 1: From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol. Method 2: 1. Tap the gear icon on the Status Page to enter the “Group Settings” page. 2. Tap “ REMOVE GROUP ” to remove your group.

How to Use the Room Feature in the Tapo App

You can create different rooms and add your smart devices into the certain rooms for easy management in the Tapo app. 1. Open the Tapo app and tap the “hamburger” icon. Select “ Room Settings ” from the menu. 2. Tap “ Add Rooms ” to create a new room for your devices. 3. Select or enter a name for the room and tap “ Save ”. 4. Choose the devices you want to add to this room. Tap “ Add to This Room ” to finish. 5. Return to the home page and you’ll see the new room listed in the menu, along with your devices inside it.

What can I do if I forget my password of the cloud account (Tapo smart plug, smart camera, smart bulb)

If you have forgotten the password of the cloud account, you can refer to the following steps to create a new password so that you can log in to the Tapo app to control the Tapo devices. Method 1. On the APP. Step 1 On the “ Log In ” page, click on “ Forgot Password ”. Step 2 Input your cloud account, then click on “ SEND ”. Step 3 Open the email, click on “ Click to Reset Password ”, it will lead you to a reset password page on the cloud website. Step 4. Input the new password for your cloud account and confirm the password, then click on “ Save ”. Step 5. Now you have finished password reset steps. Please go back to Tapo app, click on “ PASSWORD IS RESET ”, then you can log into your Tapo app with your new password. If you don’t receive the reset email within 60 seconds, please click on “ Resend ” on the app, and please ensure you have entered the correct email address. Method 2. On the TP-Link cloud website. 1. Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar, and press Enter. On the pop-up webpage, please type in your registered email address, and click OK. A request email will be sent to your mailbox. 2. Open the requested email, and then tap Click to Reset Password . 3. On the pop-up webpage, please enter and confirm your new password, then click Save. Now you can log in the router with your new password.

What can I do if the Tapo app is not working properly (smart plug, smart camera, smart bulb)?

If there’s something wrong with the Tapo app, please try to do the below troubleshooting based on the problem you have. Q1: Can’t install the Tapo app successfully Please download and update the latest version of the app from Google Play or the App Store. If you encounter any installation problems, please kindly check and update the OS version on your mobile device. Q2: Tapo app has a crash issue 1. Uninstall the Tapo app, then reinstall the latest app on your phone. 2. Install the Tapo app on another phone for a try. Q3: Fail to login with TP-Link ID 1. Open a browser and search something on the mobile device, make sure it has internet access. 2. Connect the mobile device to another Wi-Fi network for a try. 3. Uninstall and reinstall the latest Tapo app, then open the app and log in. 4. Use a different mobile deivce to download and install the Tapo app, then try to log into the app again.

What're the automation and shortcut of my Tapo device (smart bulb, smart plug, smart camera)?

Shortcut Shortcut lets you achieve an action with a simple tap. For example, when you are ready for bed, you can turn off your smart devices for safety and dim your lights for better sleep with one simple tap. There are 3 featured shortcuts in the Tapo app, including Leave Home, Arrive Home and Go to Bed. You can edit based on the featured shortcut or create your own shortcut. Automation Automation allows you to set interactions between your smart devices by adding triggers and actions. For example, if the smart camera detects a motion (which is a trigger), then the living room light will come on (which is an action). There is a featured automation in the Tapo app, which helps automatically turn on the lights in your home at sunset. You can edit based on the featured automation or create your own automation. Note: Only Tapo smart bulbs support this feature currently. For Tapo smart plugs and smart cameras, the support will be added soon. Please stay tuned for the software updates. If you still have any problems, please contact support

How to unbind cloud account with devices in mobile App

Before we begin: You could unbind the cloud account by removing your devices on the corresponding app. For NC series cameras, you can use the tpCamera app to remove the device, and for smart home products, you can use the Kasa app to remove the device. Note: Once the device is removed from the app, the device would be reset to the factory default settings by default, and you need to reconfigure it from the very beginning if you want to control the device on the app again. Using an HS110 as an example in Kasa App. Option 1: Press and hold the device on the screen and you will see the “-” option. Option 2: Tap “Remove Device” at the bottom of the Device Settings page. Using an NC450 as an example in tpCamera App. Tap the icon of gear to enter the Camera settings page, then you can tap “Remove Camera” at the bottom to remove the camera from your cloud account.

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Security
Tapo C222

Pan/Tilt AI Home Security Wi-Fi Camera

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Tapo C220

Pan/Tilt AI Home Security Wi-Fi Camera

New Comers

Tapo C225

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C201

Pan/Tilt Home Security Wi-Fi Camera

New Comers

Tapo C230

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C200P2

Pan/Tilt Home Security Wi-Fi Camera

TC72

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C101

Home Security Wi-Fi Camera

TC72

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C200C

Pan/Tilt Home Security Wi-Fi Camera

Tapo C100

Home Security Wi-Fi Camera

Tapo C200

Pan/Tilt Home Security Wi-Fi Camera

TC70

Pan/Tilt Home Security Wi-Fi Camera

Tapo C202

Pan/Tilt Home Security Camera

Tapo C210

Pan/Tilt Home Security Wi-Fi Camera

Tapo C210P2

Pan/Tilt Home Security Wi-Fi Camera

Tapo C110P4

Home Security Wi-Fi Camera

TC71

Pan/Tilt Home Security Wi-Fi Camera

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Tapo C125

AI Home Security Wi-Fi Camera

Tapo C120

Tapo Indoor/Outdoor Wi-Fi Home Security Camera

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Tapo C111

Home Security Wi-Fi Camera

Tapo C212

Pan/Tilt Home Security Wi-Fi Camera

Tapo C211

Pan/Tilt Home Security Wi-Fi Camera

Tapo C110

Home Security Wi-Fi Camera

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Tapo C520WS

Outdoor Pan/Tilt Security Wi-Fi Camera

Tapo C52A

Outdoor Pan/Tilt Security Wi-Fi Camera

Tapo C51A

Outdoor Pan/Tilt Security WiFi Camera

Tapo C510W

Outdoor Pan/Tilt Security WiFi Camera

TC40GW

Outdoor Pan/Tilt 4G LTE Camera

Tapo C501GW

Outdoor Pan/Tilt 4G LTE Camera

Tapo C500

Outdoor Pan/Tilt Security WiFi Camera

Tapo C325WB

Outdoor Security WiFi Camera

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Tapo C310P2

Outdoor Security Wi-Fi Camera

Tapo C310

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TC65

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TC40

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TC41

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TC85 KIT

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Solar-Powered Security Camera Kit

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Smart Wire-Free Security Camera

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Smart Wire-Free Security Camera

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Smart Wire-Free Security Camera System, 1-Camera System

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Smart Wire-Free Security Camera System, 2-Camera System

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Smart Wire-Free Security Camera System, 4-Camera System

Hot Buys

Tapo C410 KIT

Solar-Powered Security Camera Kit

Tapo C410

Battery-Powered Outdoor Security Camera

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Solar-Powered Security Camera Kit

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Solar-Powered Security Camera Kit

Tapo C402

Wire-Free Indoor/Outdoor Security Camera

Tapo C403

Smart Wire-Free Indoor/Outdoor Security Camera

TC82 KIT

Solar-Powered Security Camera Kit

TC85

Smart Wire-Free Security Camera

TC82

Battery-Powered Outdoor Security Camera

TCB82

Smart Wire-Free Indoor/Outdoor Security Camera

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Smart Floodlight Camera

TC55

Smart Floodlight Camera

TC53

Smart Floodlight Camera

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Tapo H200

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Tapo T30 KIT

Smart Sensor Starter Kit

Tapo T100

Smart Motion Sensor

Tapo T110

Smart Contact Sensor

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Tapo A100

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5300Pa Suction MagSlim™ LiDAR Navigation Robot Vacuum and Mop with Auto-Empty Dock

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5300Pa Suction MagSlim™ LiDAR Navigation Robot Vacuum and Mop

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LiDAR Navigation Robot Vacuum

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  Coming Soon
  
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  Smart Wi-Fi Candle Light Bulb, Multicolor
  
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  Smart WiFi Light Bulb, Multicolor
  
  Tapo L535B
  
  Smart WiFi Light Bulb, Multicolor
  
  Tapo L530E
  
  Smart Wi-Fi Light Bulb, Multicolor
  
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  Smart Wi-Fi Light Bulb, Multicolor
  
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  Smart WiFi Light Bulb, Daylight & Dimmable
  
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  Smart Wi-Fi Light Bulb, Dimmable
  
  Tapo L510B
  
  Smart Wi-Fi Light Bulb, Dimmable
  
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  Smart Wi-Fi Light Switch
  
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  Smart Wi-Fi Light Switch
  
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  Tapo S505D
  
  Smart Wi-Fi Dimmer Light Switch, Matter
  
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  Smart Wi-Fi Light Switch, Matter
  
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  Smart Wi-Fi Light Switch, Dimmer
  
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  Smart Light Switch, 1-Gang 1-Way
  
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Smart Wi-Fi Light Bulb, Multicolor

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Smart WiFi Light Bulb, Daylight & Dimmable

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Smart Wi-Fi Light Bulb, Dimmable

Tapo L630

Smart Wi-Fi Spotlight, Multicolor

TL33

Smart Wi-Fi Spotlight, Multicolor

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Smart Wi-Fi Spotlight, Dimmable

TL31

Smart Wi-Fi Spotlight, Dimmable

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Smart Wi-Fi Light Strip, Multicolor

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Smart Wi-Fi Light Strip, Multicolor

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Smart Wi-Fi Light Strip, Multicolor

Tapo L920-5

Smart Wi-Fi Light Strip, Multicolor

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Smart Wi-Fi Light Strip

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Smart Wi-Fi Light Strip

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Smart Wi-Fi Light Strip

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Smart Wi-Fi Light Switch

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Smart Wi-Fi Light Switch

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Smart Wi-Fi Dimmer Light Switch, Matter

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Smart Wi-Fi Light Switch, Matter

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Smart Wi-Fi Light Switch, Dimmer

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Smart Light Switch, 2-Gang 1-Way

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Tapo P100

Mini Smart Wi-Fi Socket

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Tapo P135 KIT

Smart WiFi Lamp Dimmer Kit

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Tapo P100M

Mini Smart Wi-Fi Plug

Tapo P125M

Mini Smart Wi-Fi Plug

Tapo P115

Mini Smart Wi-Fi Socket, Energy Monitoring

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Smart Sensor Starter Kit

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Smart Button

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Tapo Robot Vacuum Washable Mop Cloth (5 Pcs)

| Tapo RVA301

Overview
Setup & App
Support

Tapo Robot Vacuum Washable Mop Cloth (5 Pcs)

Tapo RVA301

Compatible Models: Tapo RV30 Max Plus, Tapo RV30 Max, Tapo RV20 Max Plus, Tapo RV20 Max
Package Contents: Washable Mop Cloth ×5
Easy to wash and can be reused many times over.
Easy to install. No tools required.

Tapo App Support

Easy Setup at Your Fingers

1 Download the free app
2 Plug in and connect
3 Control from anywhere

* Compatible with iOS 9.0 or higher and Android 4.3 or higher

Walk You Through Setup Step by Step

1

Download and open Tapo App
2

Tap Plus (+) to add your smart device
3

Look for your device and connect
4

Name the device and choose the room it’s in
5

Congratulations! You’ve now completed the configuration

Watch the whole setup process in the whole

How to Install Mop Cloth Mount and Fill In Water Tank: Tapo RVA301

Tapo RVA301
How to Clean the Mop Cloth: Tapo RVA301

Tapo RVA301

Downloads

Manuals

Tapo RVA301_V1_Quick Installation Guide
Tapo RVA Series(Tapo RVA105/Tapo RVA202/Tapo RVA301)_Datasheet

App

Tapo App

* Compatible with iOS 9.0 or higher and Android 4.3 or higher

Videos

How to Install Mop Cloth Mount and Fill In Water Tank: Tapo RVA301

Tapo RVA301

How to Clean the Mop Cloth: Tapo RVA301

Tapo RVA301

FAQ

How secure are Tapo devices?
How to get the log of Tapo app
How to Add A Group for Your Tapo Devices
How to Use the Room Feature in the Tapo App
What can I do if I forget my password of the cloud account (Tapo smart plug, smart camera, smart bulb)
What can I do if the Tapo app is not working properly (smart plug, smart camera, smart bulb)?
What're the automation and shortcut of my Tapo device (smart bulb, smart plug, smart camera)?
How to unbind cloud account with devices in mobile App

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