What to do if there is no water out when the Robot Vacuum is mopping

Tapo RV10, Tapo RV10 Plus, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV30, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C Mop, Tapo RVA102, Tapo RVA103

10-13-2022 48,011

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

If your Tapo Robot Vacuum isn't releasing water while mopping, here are some steps to get it back on track:

Step 1: Check the Water Tank: Detach the water tank from your Robot Vacuum and verify that it's filled to the appropriate level.

Step 2: Clean the Contacts: Gently wipe the metal contacts on the water tank with a clean, dry cloth before reattaching the dustbin and water tank. (Remember: Moist or dirty contacts can lead to water pump issues.)

Locate the metal contacts on the water tank.

Step 3: Align the Contacts: Gently pull the metal contacts on the main unit outward to ensure they align properly with the contacts on the water tank. Make sure to power off the robot vacuum before doing this.

Locate the metal contacts on the body of robot vacuum.

Step 4: Restart the Vacuum: Give your robot vacuum a fresh start after cleaning.

Note: For RV20 Max/RV30 Max, press the power button on the top for 3 seconds to power on/off the robot vacuum. For other models, manually reboot the robot vacuum with its side ON/OFF button.

Display the power button for the RV20 and RV30 series, which is located on the side of the robot vacuum. display the power button for RV20 Max and RV30 Max series, which is located at the top of the vacuum panel

If the problem still persists, please Contact Support.