What Should I do if the Main Brush of My Robot Vacuum Gets Stuck?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

10-13-2022 39,460

Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.

The main brush is the main tool for cleaning the Robot Vacuum, which can clean the dust that is difficult to clean.

If the main brush gets stuck, please try the following troubleshooting steps:

1. Please turn the Robot Vacuum over to check if there are foreign matters in the main brush.

2. If there are foreign matters in the main brush, please remove the main brush and clean it following the steps below:

1) Turn the Robot Vacuum over, then unlatch and remove the main brush cover.

2) Remove the brush and its end cap.

3) Remove any foreign matter with the cleaning brush.

3. Clean the connection between the main brush and the Robot Vacuum.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

If the issue persists, please Contact Support.