FAQs

How to set up Matter device with Alexa, Google, Apple or SmartThings

This article will show you how to set up your Matter-certified product in Alexa, Google, and Apple ecosystems via Matter. For Matter setup troubleshooting and other issues, please refer to this FAQ

Note: The Matter setup code can only be used to add the device to the first ecosystem. For the second commissioning, you will need to open the app of the first ecosystem to generate a new setup code.

Add to Alexa via Matter

Matter devices connect to Google Home directly.

1. Check to make sure your Amazon Hub is compatible (Click here for more information)

(1) Alexa app version: 2.2.491118.0 or later

(2) Matter-supported Alexa devices:

Device

Model

Echo/Echo Dot

Echo (2nd Gen and newer)

Echo Dot (2nd Gen and newer)

Echo Dot with Clock (2nd Gen and newer)

Echo Show

Echo Show 21

Echo Show 15 (1st, 2nd Gen)

Echo Show 10 (3rd Gen)

Echo Show 8 (1st, 2nd, 3rd Gen)

Echo Show 5 (1st, 2nd, 3rd Gen)

Eero

eero 6 and eero 6+

eero Beacon

eero Max 7

eero Outdoor 7

eero PoE 6

eero PoE gateway

eero Pro

eero Pro 6E and eero Pro 6

Other

Echo Input, Flex, plus (v2)

Echo Pop

Echo Spot

Echo Studio

Note: Please update the software/firmware version to the latest to ensure Matter support

Please read the FAQ from Alexa to know the newest supported devices: https://developer.amazon.com/en-US/alexa/matter

2. Follow these steps to set up the Matter-enabled device

(1) Restore your device to factory default settings.

(2) Launch the Alexa app and go to the Devices page.

(3) Tap + and then tap Add Device to add a new device. Then, find and tap the Matter icon.

The steps to find the entry to add a Matter device to Alexa.

  • If you can’t find the Mater icon in the Shortcuts, please scroll down the page and choose Other, tap Matter, and then tap Next on the following pages.

An alternative way to find the entry for adding a Matter device.

(4) Tap Yes on the confirmation page to ensure the device is matter enabled and powered on.

Pages to confirm the device has a Matter logo and is powered on.

(5) Tap Scan QR Code and scan the QR code on your Matter device.

Steps to scan the QR code.

Alternatively, you can tap Try Numeric Code Instead? to enter the numeric setup code that comes along with your device.

Steps to enter the Numeric code to add the matter device.

(6) When prompted choose the Wi-Fi network you want your device to connect to and enter the corresponding Wi-Fi password.

Steps to connect the device to your home Wi-Fi.

(7) After the plug is found and connected, you can rename it and relocate it to the room you want.

Steps to rename and relocate the device as you want.

(8) After All the steps are finished, you will be able to find your device on the Device list and enjoy its function.

Steps to find and control the device in the Alexa app.

Notes:

  • The pairing mode of your Matter-certified device will automatically turn off after 15 minutes.
  • If the setup is not complete in this 15-minute period, the Matter-enabled device will need to be power cycled.
  • Alexa will create the name according to the device type.

3. How to integrate your device into another ecosystem

For Matter, a QR/setup code can only be used once. To add your product to another controller, you will need to open the app of the first ecosystem, in this case, Alexa, to generate a new setup code.

(1) Launch your Alexa and go to the device Settings page.

(2) Tap Other Assistants and Apps and then tap Add Another to create an 11-digit setup code.

Steps to generate a new matter setup code for another app.

(3) Copy the setup code and paste it to another app to share the device further.

A picture shows the new Matter setup code.

Add to Google via Matter

For Matter devices, we provide a direct connection with Google Home without setting up with Tapo APP. But if you need to use it with a Matter Hub like Google Nest in the same network to control the devices remotely. If you don’t have the Matter Hub, you can only control them in the same network.

1. Check to make sure your Google Home hub is compatible (Click here for more information.)

(1) Google Home App: 2.62.1.15 or later

(2) Matter-supported Controller:

Device

Model

Wi-Fi Routers

Google Nest Wifi Pro

Google Nest Wifi Router / Point

Speakers

Nest Audio

Nest Mini

Google Home Mini

Google Home (original smart speaker),

Displays

Nest Hub (first-gen)

Nest Hub (second-gen)

Nest Hub Max

Google TV Streamer 4K

Note: Please update the software/firmware version to the latest to ensure Matter support.

2. Follow these steps to set up the Matter-enabled device

(1) Restore your device to factory default settings.

(2) Launch the Google Home App, then enter the Devices page and tap +Add.

(3) Choose Matter-enabled device. Then scan the QR code or enter the numeric code to start the setup.

The steps to find the entry to add a Matter device to Google Home.

*You can also use the numeric code by tapping Set up without QR code and entering the numeric code.

Step to set up without QR code.

(4) After the device is connected.

(5) Choose a location for your device then give it a name.

(6) You will be able to find your device on the Device list and control it in the Google Home app or with Google assistant devices The steps to name the device and choose a room for it.

Notes:

(1) The pairing mode of your Matter-certified device will automatically turn off after 15 minutes.

(2) If the setup is not complete in this 15-minute period the Matter-enabled device will need to be power cycled.

3. How to integrate your device into another ecosystem

For Matter a QR/setup code can only be used once. To add your product to another controller you will need to open the app of the first ecosystem, in this case, Google Home, to generate a new setup code.

(1) Launch your Google Home app and go to the device settings page.

(2) Tap Linked Matter apps & services then tap Link apps & services.

The steps to find the entry to link to another Matter app.

(4) Choose Using pairing code. And Copy the pairing code.

The steps to create a new pairing code for another Matter app.

(5) Launch the Apple Home app and follow the setup instruction to enter the pairing code.

Note: The pairing code will expire in 3 minutes.

(6) Follow the setup instructions to complete the process. Now you can turn on/off your device from both Apple and Google.

Add to Apple Home via Matter

1. Check compatibility (Click here for more information)

(1) iOS system: Version 16.2 or later.

(2) Matter-supported Controller: Home Pod, Home Pod mini, or Apple TV.

Device

Model

Home Pod

Apple HomePod (second-gen)

Apple HomePod Mini

Apple HomePod (first-gen, Wi-Fi only)

Apple TV

Apple TV 4K Wi-Fi (2022 version, Wi-Fi only)

Apple TV 4K Wi-Fi + Ethernet (2022 version)

Apple TV 4K (2021 version)

Note:

(1) Please update the software/firmware version to the latest to ensure Matter support

(2) With iOS 18 or above, you can add Matter-enabled smart devices directly to the Apple Home app without setting up a Matter Hub.

However, without a Matter Hub, you won’t be able to control your Matter accessories remotely, share the control of the accessories with others, or automate the accessories in the Apple Home app.

2. How to set up your matter device

(1) Plug in your device to power it up and reset it to enter the pairing mode.

(2) Launch the Apple Home App. Then tap +, followed by Add or Scan Accessory to add a new device.

(3) Scan the setup QR code on your device.

The steps to find the entry to add a Matter device to Apple Home.

(4) After the matter device is connected, choose a location for your device and give it a name, then choose an icon for your device.

The steps to choose a room and icon for the device, and rename it.

(5) You should now see your device in the Device list and be able to control the device in the Apple Home app.

Pictures show what it is like in the Apple Home app after the matter device is set up.

Notes:

(1) The pairing mode of your Matter-certified device will automatically turn off after 15 minutes.

(2) If the setup is not complete in this 15-minute period the Matter-enabled device will need to be power cycled.

3. How to integrate your device into another ecosystem

For Matter a QR/setup code can only be used once. To add your product to another controller you will need to open the app of the first ecosystem, in this case, Alexa, to generate a new setup code.

(1) Launch the Apple Home app and go to the Device Settings page.

(2) Tap Turn On Pairing Mode and then Copy Code.

(3) Launch the Google Home app and follow the setup instructions to enter the setup code and complete the setup. Now you control your Matter device from both Apple and Google.

The steps to add the matter device to another matter-enabled app from Apple Home.

Note: You will need to wait for 5 minutes to create a new code. Please copy the code or take a screenshot to keep the code. Alternatively, you can restart your device to generate a new code immediately

Add to SmartThings via Matter

1. Check to make sure your SmartThings hub and APP are compatible (Click here for more information.)

If using the SmartThings app as a Matter commissioner, you will need an:

(1) Android device running SmartThings App version 1.7.91 or higher.

(2) iOS device running iOS 16.2 or higher and SmartThings App version 1.6.94 or higher.

Device

Model

Smart Hub

Aeotec SmartThings Smart Home Hub

Samsung SmartThings Hub Dongle

Samsung SmartThings Hub v2,

Samsung SmartThings Hub v3

Other

Samsung SmartThings Station

Samsung smart TVs 2022 models

Samsung Smart TVs (2023 and newer)

Samsung Bespoke Family Hub refrigerator (2023 and newer)

Samsung Family Hub fridge (2017 and newer),

Smart Monitor M80C (2023 and newer)

Samsung Smart Monitors 2022 models

Samsung Music Frame

Q-Series Soundbars (2023 and newer)

Note: Please update the software/firmware version to the latest to ensure Matter support.

For more information, please tap here or contact Samsung support.

2. Follow these steps to set up the Matter-enabled device

(1) Open the SmartThings app, tap the “+” icon on the top right, and choose “Add Device, then tap “Partner devices”.

The steps to find the entry to add a Matter device to SmartThings.

Step 2: Select Matter, scan the Matter QR code, or Set up with the Matter setup code:

The steps to scan the QR code.

Alternatively, you can tap ‘Add without QR code’ to enter the numeric setup code that comes along with your device.

(3) Rename and select a Room for the device, then wait for the device to connect with the APP.

The steps to finish the matter setup process.

Notes:

(1) The pairing mode of your Matter-certified device will automatically turn off after 15 minutes.

(2) If the setup is not complete in this 15-minute period, the Matter-enabled device will need to be power-cycled.

3. How to integrate your device into another ecosystem

For Matter, a QR/setup code can only be used once. To add your product to another controller, you will need to open the app of the first ecosystem, which, in this case, is the SmartThings, to generate a new setup code.

(1) Launch your SmartThings app and tap the smart device to go to the device Settings page.

(2) Tap Share with other services and then tap Share behind the service you want to add to create an 11-digit setup code.

The steps to generate a new matter setup code.

(3) Copy the setup code and paste it to another app to share the device further.

A picture shows a new matter setup code.

Add Your Paired Matter Device to the Tapo App

  • Connect your mobile phone to the same Wi-Fi network as your Matter device.
  • Open the Tapo app and the device will be automatically found.

https://static.tp-link.com/upload/faq/image-20230712122943-164_20230712192929n.jpeg

  • Tap ADD DEVICE to add your device.

https://static.tp-link.com/upload/faq/image-20230712122943-165_20230712192928n.jpeg

  • Follow the app to complete your setup process. (screenshots provided for example)

https://static.tp-link.com/upload/faq/image-20230712122943-166_20230712192929p.png

Note: If no window pops up on your Tapo app or you accidentally choose Not Now on the above pop-up window, you can manually add your device to Tapo.

  • Connect your mobile phone to the same Wi-Fi network as your device.
  • Launch the Tapo app and tap + on the home page
  • Choose the device you want to add from Discovered Devices.

https://static.tp-link.com/upload/faq/image-20230712122943-167_20230712192929p.jpeg

  • Follow the app to complete your setup process.

https://static.tp-link.com/upload/faq/image-20230712122943-168_20230712192929j.png

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