Tapo Care Cancellation and Refund
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Please review the following frequently asked questions for the cancellation and refund of Tapo Care
Q1: How do I cancel the Tapo Care subscription plan?
We're sorry to see you go! If you decide that you want to cancel your Tapo Care subscription plan, you can cancel the Tapo Care plan by turning off auto-renewal for Tapo Care.
Since your subscription plan is pre-paid, you cannot cancel or refund the current period.
You will continue to have Tapo Care and features on your subscription plan until it expires at the end of your billing period.
Q2: Will I receive a credit or refund for the cancellation?
No, since your subscription plan is pre-paid, cancellation of paid subscriptions has no retroactive effect in the sense of refunding and only affects future charges.
You will keep your service until the billing period ends and your subscription plan expires.
Q3: How can I turn off auto-renewal for Tapo Care?
- For Apple Pay:
iOS 11-13: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.
iOS 14 and above: Go to Settings > [Your Name] > Subscriptions.
The path may vary with the system version. Please refer to the description on Apple's official website. - For Google Pay: Go to Google Play > Profile Icon > Payments & subscriptions > Subscriptions.
The path may vary with the system version. Refer to the description on Google Play's official website. - For PayPal or Credit Card: Visit tapo.tplinkcloud.com/tapo_web, log in with your TP-Link ID, and cancel the subscription.
Note: If you use a Credit card as a payment method, you may be charged a foreign exchange fee by your credit card company when the charge currency differs from your credit card currency. TP-Link is not responsible for these additional charges.
Q4: Can I change the TP-Link ID that uses the Tapo Care services?
No, The Tapo Care Plan is associated with your TP-Link account, changing the TP-Link ID that uses the Tapo Care service is not allowed.
Q5: Can I cancel the Tapo Care Free Trial?
Yes, users can cancel the trial at any time during the trial period. After cancellation, the trial of the model cannot be resumed.
Users can also subscribe during the trial period, and the subscription will take effect immediately, the remaining trial days will be reserved for the user.
On the Tapo app, please go to Camera settings and toggle "Tapo Care Free Trial" to off.
Get to know more details of the Tapo Care Service Agreement please go to: https://www.tapo.com/app/tapocare/service-agreement/
Please contact TP-Link technical support with the following information if you need further help:
- Your TP-Link ID
- Proof of purchase, or a picture of the purchase record. （It should include information that can be traced to the transaction details such as Transaction ID or Payment ID）
